Terms of service

These terms are between you and ACEP Limited, trading as “Cutrix” (“we”), a company registered in England and Wales (company number 12367037, VAT number 358193275). By creating an account, subscribing to a plan or placing an order, you accept them.

Cutrix is sold to businesses. If you order as a consumer, your statutory rights under the Consumer Rights Act 2015 still apply and nothing in these terms limits them.

• Keep your login details secure. You are responsible for activity on your account, including by team members you invite.
• Give us accurate business, billing and delivery details, and keep them up to date.
• We can suspend an account that is used for fraud, breaches these terms or leaves invoices unpaid past their due date.

Fitter (£269 a month) and Trade (£569 a month) are billed monthly in advance, plus VAT. Workshop is priced by agreement.

• Free trials convert to a paid plan at the end of the trial unless you cancel first.
• Each plan has fair-use limits, shown on the pricing page. If you go over one, we will ask you to move up a plan. We won’t stop a job part-way through.
• You can cancel at any time from Settings. Cancellation takes effect at the end of the current billing period. We don’t refund part-months.
• We give at least 30 days’ notice of any price change.

• Prices shown while you build are estimates. Our server calculates the final total, including VAT and delivery, when you check out.
• An order is accepted when we send an order confirmation. We may decline an order, for example if a board is out of stock or a drawing can’t be machined, and will refund anything you have paid.
• Quotes are valid for 30 days unless they say otherwise. Board prices can change after that.

We cut, edge, machine and finish to the dimensions, quantities, grain direction and drawings you give us. Before confirming, check:

• every dimension, in millimetres, and the quantity of each part
• edgebanding on each edge, and grain direction where it matters
• that CNC drawings are to scale and show the side being machined
• door opening sizes, measured as described in our guides

The optimiser and AI assistant flag likely problems, but they don’t replace your own check. We aren’t responsible for errors in the specification you approve.

Panels are cut to ±0.5 mm and machined features positioned to ±0.3 mm. Natural veneers and painted finishes vary in colour and grain from samples and screen images. These variations are not defects.

• Lead times shown at checkout are estimates. We will tell you promptly about any delay.
• Someone must be available to receive the delivery. Failed or rearranged deliveries may be charged.
• Check your order on arrival and report damage or missing items within 2 working days, with photos.
• Risk passes to you on delivery. Ownership passes when we have been paid in full.

If a part is faulty or doesn’t match the specification you confirmed, tell us within 14 days of delivery. We will remake, repair or refund it. That is our total responsibility for the fault.

Cut-to-size, machined and made-to-measure items are made for you, so they can’t be returned for change of mind. Unused fittings in original packaging can be returned within 30 days; you pay the return postage.

• API keys and site keys are confidential. Use them only on the domains registered in your account.
• We may rate-limit or suspend keys that harm the service or other customers.
• If you sell to your own customers through a Cutrix storefront or plugin, you are responsible for your terms and privacy policy, and you are the controller of their data. Our data processing agreement forms part of these terms.
• We aim to keep the API stable and will give 90 days’ notice before removing a published endpoint.

Your drawings, cutting lists and designs stay yours. You give us a licence to use them to price, make and deliver your orders and to provide the service. You confirm you have the right to use them.

The Cutrix software, catalogue data, unit library and brand belong to us or our licensors. You may use them only to run your business through Cutrix.

Don’t use Cutrix to break the law, upload malicious files, scrape the catalogue or prices, resell access without a Workshop agreement, or try to get into accounts or systems you aren’t authorised to use.

• We don’t limit liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn’t allow us to limit.
• We aren’t liable for loss of profit, revenue, contracts or business, or for indirect losses, including the cost of installation labour.
• Otherwise, our total liability for an order is limited to the price of that order, and for the platform to the plan fees you paid in the previous 12 months.

You can close your account at any time. We can end the agreement with 30 days’ notice, or immediately if you seriously breach these terms. Orders already confirmed will be completed and invoiced. After closure you can export your data for 30 days.

We will email you at least 30 days before material changes to these terms take effect. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Questions about these terms: legal@cutrix.co.uk.