Privacy policy

Cutrix is the trading name of ACEP Limited, a company registered in England and Wales (company number 12367037, VAT number 358193275), registered office Unit 23 Shaftesbury Centre, 85 Barlby Road, London, W10 6BN. For UK data protection law we are the controller of the personal data described in this policy. Our ICO registration number is ZB222024.

Questions about this policy go to privacy@cutrix.co.uk or the address above.

• Account details: name, business name, email, phone, billing and delivery addresses, VAT number.
• Order and job data: cutting lists, part dimensions, decor choices, CNC drawings (DXF, DWG, PDF), door specifications, delivery and site notes.
• Payment records: amounts, dates and the last four digits of your card. Full card details are handled by Payment provider.
• Support messages: emails and chat with our team, including any files you attach.
• Usage data: pages viewed, device and browser type, IP address and approximate location, collected through cookies (see the cookie policy).

If you use a quote tool embedded on a Cutrix customer’s website, see section 5. That business, not Cutrix, decides how your data is used.

The AI assistant reads your build to suggest fixes. It does not make decisions about you that have legal or similarly significant effects.

We share personal data only with companies that help us run the service, under contracts that require them to protect it:

• Hosting and infrastructure: Hosting provider.
• Payments: Payment provider.
• Delivery: the courier or haulier carrying your order, who receive your name, delivery address and phone number.
• Partner workshops: if you order through a partner workshop, they receive the job details needed to make it.
• Email and support tools: Email provider, Support tool.

We may also disclose data where the law requires it, or to protect our rights in a dispute. We never sell personal data.

Workshop plan customers can run Cutrix on their own website through our WordPress and Wix plugins, storefront or REST API. When you order through one of those sites, that business is the controller of your data and Cutrix processes it on their behalf, under a data processing agreement.

Their own privacy policy applies. Send requests about your data to them first; we will help them answer.

Our main systems are hosted in the UK. Where a provider processes data outside the UK, we rely on UK adequacy regulations or the ICO’s International Data Transfer Agreement to keep it protected to UK standards.

Essential cookies keep you signed in and remember your basket. We only set analytics cookies if you accept them in the cookie banner, and you can change your choice at any time from the footer link “Cookie settings”.

Under UK GDPR you can ask us to:

• give you a copy of your personal data
• correct anything that is wrong
• delete your data, where we no longer need it
• restrict or object to how we use it
• send your data to you or another provider in a machine-readable format
• stop marketing emails, at any time

Email privacy@cutrix.co.uk. We reply within one month and don’t charge for most requests. If you are unhappy with our answer you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Data is encrypted in transit and at rest. Staff access is limited to people who need it for their role, and admin actions are recorded in an audit log. If a breach puts your data at risk, we will tell you and the ICO as the law requires.

When we make a significant change we will email account holders at least 14 days before it takes effect. The date at the top of this page shows the latest version.